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Online and Mobile Banking Upgrade

Updated October 1, 2022

Here are some new features to try out:

  • Remote deposit capture
  • External and cross account transfer
  • Facial recognition login on the mobile app
  • Upcoming “chat” features

New Online Banking Login Information

We updated our Online and Mobile Banking on October 1st. You may now login to the New Online Banking by clicking login on the menu. Click “enroll now” and follow the prompts to sign up for the new system.

Login Hints:

  1. You must use your account number as your “login id.”
  2. You may use your old password as the password on the new system.

To login using your phone, you will need to download our new mobile app. (Make sure you delete the old app). Download new mobile app here.

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Notice – Effective October 1, 2022, these are the links for our new Mobile Banking app. You may download and install the apps now. Make sure you delete the old app.

DRCU MOBILE BANKING LOGIN INSTRUCTIONS

Apple Store download button
Google Play Store buton

Notice – Effective October 1, 2022, these are the links for our new Mobile Banking app. You may download and install the apps now. Make sure you delete the old app.

Just a few hints for logging in to our new Mobile App

Screenshot of mobile banking app
Screenshot of mobile banking app
Screenshot of mobile banking app
Screenshot of mobile banking app
Screenshot of mobile banking app

Online Banking Overview

Online Banking Services

  • Check you account balances, make a transfer, and view recent activity
  • View, download, or print your monthly statements and other documents
  • Set-up and manage custom alerts for account activity
  • Send a secure message to us

How to Enroll in Online Banking

  1. Go to desertriverscu.com and in the online banking login box, click “Enroll Today”.
  2. The online banking enrollment form will be displayed. Enter all required information for the primary account holder. 

Please note: The last 4 of your SSN, DOB, and street number portion of address must match what is currently on your account records at the credit union. 

  1. Read the “Home Banking Disclosure” and agree to the terms and conditions by marking the check box next to it. 
  2. Check the large box next to “I’m not a robot” and select the applicable images, then click “Submit”.
  3. The password page will display with your temporary login password. Copy or write down this password. Then “Click Here” to return to the login screen.

First Time Logging Into Online Banking

  1. From the login screen, enter your default login information: 
  • Your default login/username will be your Member number.
  • Your email address is the one that was used during the enrollment process. 
  • Your default password is the temporary password provided during the    enrollment process.  Click “Log In”.
  1. A ‘Please update your account settings’ page will display. Please select an option as to whether or not you want us to remember the device you are currently on. Click “Continue”.
  2. Enter your email address. If you wish to be added to the online banking email list, check the option box. Click “Continue”.
  3. Enter your new username if desired (at least 6 characters; account number cannot be used). Click “test if alias available”. If available, re-enter your new username in the confirmation box and click “Continue”.
  4. Choose a confidence word that will display when you login.  Add your TXT enabled phone to receive secure access codes in the future. Click “Continue”.
  5. Re-enter your temporary password given during enrollment. Then, enter your new password and confirm your new password. Your password must have a minimum of 8 characters, 1 UPPER case letter, 1 lower case letter, and include at least 1 number. Click “Continue”.  BE SURE to check the box that you understand the password guidelines.
  6. The “update completed” message will display. Click “continue” to go to online banking.
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Frequently Asked Questions on Online Banking

How do I reset my online banking password?

Go to the home banking login screen and click “forgot your password” to reset your password. 

Please note: You must have access to the email used for enrollment. If you do not have access to that email or have been locked out, please contact us so we may reset you.

How do I reset my username?

If you have forgotten your online banking username, please contact us for assistance.  Or login to your account and go to profiles and click on reset user name.

How do I edit an alert?

In the Alerts section, choose the alert you wish to edit from your list of alerts. Click through the “edit alert” screen to change your alert settings. You can also choose “delete alert” in the bottom-left corner to remove the alert completely.

How often will I receive my alert notifications?

Alerts will be sent multiple times per day.  If you have opted to receive text-notifications, your alerts will come from a 10-digit phone number and will always include our email and name at the top of the message. 

If you doubt the authenticity of an alert you receive, verify the alert is one you set-up in your online banking.

Why do I need to write down my transfer confirmation number?

Your CU does not have the ability to look up transfer confirmation numbers; however, we can contact our online banking provider on your behalf if you saved the confirmation number.

How do I transfer to another account number within online banking?

If you wish to view another account that you are a joint owner on within the same online banking login, we can manually link your accounts for you. Please send us a secure message with the account number you wish to link within online banking or contact the credit union.

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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

More information.

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Desert Rivers Credit Union is an Equal Housing Lender.

More information